Terms & Conditions & Privacy Policy

ZES Boutique Studio BV


This site is owned and managed by ZES Boutique Studio BV.

These terms and conditions include general terms and conditions for the use of this site and terms and conditions relating to the services that ZES Boutique Studio BV provides on the site and in the Pilates Reformer studio.

Please read these terms and conditions carefully. Your use of the site, the purchase of services on this site is subject to these terms and conditions. And you hereby agree to our terms and conditions.

With regard to the services provided by the physiotherapist and masseur who may be present at ZES, their respective general terms and conditions and privacy policy apply. It is your obligation to check this with the relevant professional.


General terms and conditions

Reformer Pilates Sessions are always dependent on availability which is visible online. in calendars for both group and private sessions. All sessions must be prepaid and all clients agree to our 24-hour cancellation policy. (for further explanation see below). Other rules may apply to the physiotherapist and masseur, check these with the relevant professionals.


Liability Exclusion Statement

The information available on or through this site, and the services provided through or in connection with this site or in the Reformer Pilates studio, do not constitute medical advice and it is your responsibility to determine by obtaining appropriate medical advice that you are fit and healthy and that such services are right for you. It is not our responsibility to do this. Before starting any exercise regimen, consult your physician. You can of course also use the services of the physiotherapist who may be present at ZES by contacting him or her separately (see the website for details).

It is also essential that you provide us with correct information about yourself. We cannot be held liable for any incorrect information you provide to us. We try to ensure that all information on this site is correct, but subject to the paragraph below, we do not accept any liability for any error or omission and exclude all liability for any action taken by you (your legal representatives, heirs ) any loss or injury that you may suffer (directly or indirectly including loss of wages, profit, opportunity or time, pain and suffering, any indirect, consequential or special damage, however arising) as a result of relying on any information on this site or caused by a service provided to you by us.

You, your legal representatives and your heirs release, waive and undertake not to prosecute ZES Boutique Studio BV and / or Petra Bekkerin or other members of the ZES team for any injury or death caused by their negligence or other acts .



ZES Boutique Studio BV guarantees that the services offered are delivered with skill, professionalism and care.


Booking, s and cancellation policy

Client can book a group or private or duet session online on the website www.zes-maastricht.com under "booking group / private. Sessions" as well as via the ZES App up to 10 minutes before the start of the session. After these 10 minutes, the customer can still make a self-service last minute booking on site in the ZES Boutique BV Studio by means of contactless payment (the price is slightly higher!). Note: cash payment is not possible! The receipt serves as an admission ticket. If it appears that the customer has selected an incorrect price / session, then the customer can be denied access to the session. Prize plans can also be selected online or via the ZES App. These are by name, have a fixed term within which the number of sessions must be used and are linked to an age. A private or duet session as well as the prize plans are not available through the Last Minute Self Service at Six in the studio, purely separate sessions.The Prize Plan for 65+ can only be used by 65+ and only for the 65+ Reformer Pilates sessions. For example, if a very fit and active person of 65+ wants to do the regular Beginners or Intermediate lessons and has received SIX permission for this after consultation, then this person will have to book the lessons in accordance and he or she cannot claim the 65+ price (this applies to both individual sessions and the prices plans). The Teen Reformer Pilates Sessions must be booked online by an adult parent / guardian. The PARQ form must also be completed by an adult parent or guardian.


Coupon codes: for new customers, ZES offers coupon codes for a first intro session. These codes can be used once regardless of the session that the customer books. Two different codes for different sessions cannot be used by the same customer. In the event that this happens, the booked session will be canceled and the customer will be offered the option to rebook the session at full price.


Cancellation policy: up to 24 hours before the start of the booked session (group / private or duet) the customer can cancel or move the session to another time on his or her own Login / Site member account on the ZES Website or under the ZES App. Prize plans cannot be canceled in their entirety, but separate sessions can be canceled as described above. For canceled separately booked sessions not part of a prize plan, the customer can receive a coupon code for a session by emailing: contac@zes-maastricht.com. The customer can rebook the session where the customer is expected to use the coupon code within a period of 3 months; If a customer cancels later than 24 hours before the start of the session, the session will expire in its entirety and will therefore not be refunded to the customer in the form of a coupon code unless there is "force majeur". To this end, ZES Boutique Studio BV will decide in consultation with the customer whether there is an actual need for a refund.

For individual group and private sessions, bookings are made by name and cannot be exchanged. For duet sessions, if 1 person cancels, the entire session must be moved by means of a sent coupon code worth the duet session (if customer cancels more than 24 hours in advance) or expires completely (if customer less than 24 hours in advance). cancels). It is not possible for ZES Boutique Studio to send half of the duet session as a coupon code to 1 of the participants. 

ZES maintains the right to cancel the session in case there is only 1 participant.. Participant wiill be informed as soon as possible and the session will be postponed or credited as a new sesssion.


Costs for Reformer Pilates and corresponding services in the Reformer Pilates Studio can be increased by ZES Boutique Studio BV at any time. ZES Boutique Studio BV will notify the customer of such increases no less than 30 days in advance.

Refunds in case of Force Majeur confirmed by ZES Boutique Studio BV in respect of canceled services can only be credited to the credit or debit card originally used to make the purchase.


With regard to these rights to payment and cancellation, a different policy may apply to the physiotherapist and / or masseur and is expressly not covered by this arrangement.



In these terms and conditions, the following definitions apply: “Services” means all information and Reformer Pilates services ordered and / or delivered by ZES Boutique Studio BV through the site or the Reformer Pilates studio. All electronic information provided to you by ZES Boutique Studio BV is part of “Service” and cancellation rights apply accordingly. "Site" means the website at the URL www.zes-maastricht.com or replacement site (s) from time to time.


Site Use and Intellectual Property Rights

You may use the site for your personal and lawful use and in accordance with these terms and conditions and you may not copy or use any material from the site for commercial purposes.

The intellectual property rights on all content on the site and provided as part of Services, and on the trademarks and logos of the brands of ZES Boutique Studio BV as well as “Immersive Pilates” are owned by ZES Boutique Studio BV. Except as expressly set forth in these terms and conditions, you are not permitted to make copies of any part of the Material, or to remove or modify anything on the site, link to or from the site, or without our written permission, or to remove or modify any copyright, trademark, or other intellectual property rights contained in any Materials or copies thereof. You may not use the brand, logos or brands of ZES Boutique Studio BV or Immersive Pilates without a written license.

You may not use the site to post, upload, or otherwise transmit any material that is obscene or pornographic, threatening, threatening, racist, insulting, defamatory, infringing intellectual property or otherwise unlawful, to harass, stalk, or stalk the rights , to threaten or otherwise violate others, to misrepresent your identity or status, to hack this site or any other related computer system, to demand excessive traffic, to deliver viruses or chain letters or similar material that can reasonably be expected to deter other users from using and enjoying the site or any other website or damage or destroy the reputation of ZES Boutique Studio BV.

ZES Boutique Studio BV accepts no obligation to monitor the use of the site. However, ZES Boutique Studio BV reserves the right to block your access and to take any action that may reasonably be necessary to prevent any violation of these terms and conditions or any violation of any applicable law or regulation.


ZES Boutique Studio BV will also, in its sole discretion, fully cooperate with enforcement agencies and other relevant authorities regarding any investigation of suspected illegal activity or network security breaches. You should refresh your browser each time you visit the site to ensure that you download the most recent version of the site as we may change the site from time to time.


Your personal information

The use of your personal data is governed by the privacy policy of ZES Boutique BV, which is part of these General Terms and Conditions.



You are referred to the important liability exclusion statement at the top of these terms. Subject to that statement, you agree that your use of this site and the service is on an "as is" and "as available" basis. On that basis, except as expressly set forth in these terms and conditions, ZES Boutique Studio BV does not enter into any terms, conditions, warranties or other terms with respect to the site or the Services or any guaranteed or predicted outcome.

Subject to the important liability exclusion statement, ZES Boutique Studio BV will not be liable for any failure to comply with these terms and conditions as a result of any event beyond its reasonable control, including, but not limited to, your entry of incorrect information.


Suspension and Termination of the Service

ZES Boutique Studio BV may suspend the operation of the site for repair or maintenance work or to update or upgrade the content or functionality of the site from time to time. Access to or use of the site will not necessarily be uninterrupted or error-free.


ZES Boutique Studio BV may immediately terminate the services offered in the event you violate any of these terms and conditions or fail to pay amounts due to ZES Boutique Studio BV (including if the credit / debit card you are using is not valid or does not work due to a another reason).


Contract information

There will be no contract in relation to the service until we have confirmed to you by email the details of your order, the value of your order and the service offered (if any) that you have purchased.



Information displayed on the site regarding prices and availability can be changed by ZES Boutique Studio BV with a notice period of 30 days. An independent policy applies to the physiotherapist and masseur. You are referred to their own general terms and conditions, which can be requested via the website.



ZES Boutique Studio BV can change these conditions from time to time. By browsing the site, you accept that you are bound by the current terms and conditions. You should check it every time you revisit the site. These terms and conditions constitute the entire understanding of the parties and supersede all prior agreements, understandings and statements relating to the subject matter.

These terms and conditions are governed and construed in accordance with Dutch law, and you agree to the non-exclusive jurisdiction of the Dutch courts.


Questions or complaints

For questions or complaints about Reformer Pilates group or individual sessions, please email contact@zes-maastricht.com . For contact with a physiotherapist or masseur regarding questions or complaints, contact should be sought with themselves. Information can be found on the website.



This privacy policy describes our privacy practices. Please take the time to read this Privacy Policy carefully as it explains how your personal information will be treated by us.

By using a service from ZES Boutique Studio BV, you unconditionally agree to be bound by this privacy policy. ZES Boutique Studio BV wants to offer you the best possible internet experience. As a result, additional functions, features or services are included on the website from time to time. This, and our commitment to protect the privacy of your personal information, may result in periodic changes to this privacy policy. Therefore, do not forget to regularly consult this privacy policy to view any changes.

What do we collect and use personal information for?


* Manage your account with us

* Process payments submitted by you

* Customize the service we offer you

* To anticipate any problem solving regarding the services provided to you

* Send you information about our services (if you have chosen to receive such information)

We need to collect and process personal information about you (including your name, a username, gender and date of birth).

We may ask you for this information through our site or over the phone. Certain information is collected automatically, as described later in this privacy policy.

While we don't make it mandatory to provide us with all the information we request, the more information you voluntarily provide (and the more accurate it is), the better we can tailor our services to you.

At ZES Boutique Studio BV we do not share your information with third parties other than those used to serve our company.


Third party sites

We cannot be responsible for the privacy policies and practices of other websites, even if you access them from links on our site, and recommend that you review the policies of any site you visit.


Information about services

It is very important to us that we offer you the highest level of service. To assist us in this, if you have agreed to receive such information, we may from time to time send you details about services that we believe may be of interest to you.


Keep our administration up to date

We strive to keep our information about you as accurate as possible. If you would like to review or change the information you have provided to us, you can do so at any time by simply contacting us.


Disclosing Your Information to Others

Other than the disclosures referenced in this policy, we will not release any personal information without your consent unless we are legally entitled or required to do so (for example, if required by a court order or for the purposes of fraud prevention or other crime). Our policy is not to sell or share any data.